604.984.9730 | This email address is being protected from spambots. You need JavaScript enabled to view it.
Office: 148 East 2nd Street
Drop-off Depot: 29 Riverside Drive
North Vancouver, BC, Canada

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Report a Missed Pick-up

Here is where you can report a missed Recycling pick-up (curbside collection), or if you live in West Vancouver, missed garbage and/or yard trimmings collection.

Please fill out all of the information in the form below and we'll get back to you by the end of the day (Monday to Friday, 8:30 am to 4:30 pm) regarding your collection.

To speak with someone regarding missed recycling collection: 604.984.9730

If you live in the City of North Vancouver or District of North Vancouver and would like to report a missed garbage or yard trimmings collection, please contact the following:

  • District of North Vancouver - 604.990.3892
  • City of North Vancouver - 604.987.7155

Report a Missed Pick-up

Name *


Street Address *
Municipality *
Postal Code *
Phone Number *
Email *
Are you calling about: *
Yard trimmings (West Van only - see above)
Garbage (West Van only - see above)
How many addresses are affected? *
One address
A couple of addresses
The whole street or lane
What time did you set your materials out for collection (specific time please)? *
For recycling, please let us know what materials you had set out:
Shredded paper
Mixed Paper - Yellow Bag
Newspaper - Blue Bag
Blue Box materials
If you live in West Vancouver and are calling about garbage or yard trimmings, what did you have set out?
Plastic garbage bag(s)
Garbage can(s)
Yard Bag(s)
Yard Bundle(s)
Yard Can(s)
Please provide any other details that might help us as we look into this for you:


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